Terms of service

Lurkfish provides weekly analysis of public social-media content for the accounts you choose to track. Briefs are AI-assisted analysis of public commentary — they are decision support, not guarantees. Verify before you bet the brand on any single insight; that's why every claim links to its evidence.

One organization per account. You are responsible for the accounts you invite. Don't share sign-in links; they are personal magic links.

Use the product to understand markets and audiences. Don't use it to target, harass, or attempt to identify individual commenters (the data model prevents this by design), don't resell raw data exports, and don't attempt to scrape or reverse-engineer the service.

Card subscriptions renew monthly or annually until cancelled from the customer portal; the 7-day trial converts automatically unless cancelled. Crypto purchases are prepaid, non-renewing terms. Fees are non-refundable except where the law says otherwise — but if something broke and you write to us, we're reasonable people.

Platform data arrives through licensed third-party providers. Platforms change; providers hiccup. When a data source degrades we say so in the product (data-quality notes on affected briefs) rather than fabricate. Sustained provider outages may delay briefs; that's the nature of the terrain.

The service is provided as-is. To the maximum extent permitted by law, our total liability is capped at the fees you paid in the 12 months before the claim.

We may update these terms; material changes are announced by email at least 14 days ahead. Continued use after that means acceptance.